Privately owned and headquartered in San Diego, California, we’re the original patient experience transformation company.

From satisfaction surveys and assessment tools, to improvement programs and planning, to ongoing management of success.

We partner with clients nationwide to create and sustain a culture of service that meets their satisfaction goals, improves the patient experience, and ensure high levels of service quality.

With more than 40 years of experience in the healthcare field, we understand the unique challenges organizations face concerning patient satisfaction, employee and physician engagement and retention, budget constraints, and reimbursement.

Clients have direct access to SLG consultants who are senior-level, strategic-thinking professionals with extensive healthcare experience, who are committed to our clients’ success. We have worked with more than 2,500 healthcare organizations nationwide – including physician groups, hospitals, provider networks, and health plans. Our track record of helping clients increase patient, provider and employee satisfaction speaks for itself.

For more information about how we will partner with you to achieve your patient experience goals, call (619) 283-8988 or email us today!