Distribution Methodologies

  • Email
  • Electronic POS
  • Text
  • Mail
  • POS
  • Telephone
  • Hybrid

Certified Vendor for

  • ACO CAHPS
  • ACO-REACH CAHPS
  • CAHPS for MIPS
  • CG-CAHPS
  • CoreQ
  • HCAHPS
  • HH CAHPS
  • Hospice CAHPS
  • ICH-CAHPS
  • OAS CAHPS

Engage Your Workforce

Insider engagement surveys measure the perceptions of critical workplace factors, which directly correlate to patient satisfaction.

Confidential & Customized

Promote privacy among respondents to collect valuable and confidential feedback. Customize the survey questions to meet the needs of your unique team and organization.

360 Degree Design

Our approach includes mirrored questions for managers and physicians to self-assess performance. The results often uncover disconnects between staff and practice leaders.

Actionable Feedback

The results of your insider engagement survey provide valuable data to help set priorities for improving insider satisfaction, loyalty, and commitment to your mission.

Connect With Your Referral Base

Referring Physician Surveys help you market your practice, boost referrals and increase your revenue.

Gauge Satisfaction

Learn how your referral sources rate your practice and what patients say when they return to their primary care physician.

Market Your Practice

Another valuable benefit of a Referring Physician Survey is the ability to market a new provider, service, location, etc. to your referral base.

Set Priorities to Improve

After information is collected, use clear reports to help set priorities for improving work processes and referrer satisfaction.

Demystify With a Deep Dive

Feedback from our mystery shopping programs provide additional layers of data in understanding how patients experience your practice.

Mystery Calls

Calls are completed using a customized checklist over a period of time. The individual call reports provide specific feedback regarding how callers are treated in a straightforward, easy-to-read manner.

 

Key service indicators include but not limited to:

  • Overall ease of scheduling the appointment
  • Ease of using the telephone system/auto attendant
  • Tone, manner, attentiveness and warmth of scheduler/receptionist
  • Helpfulness of scheduler/receptionist
  • Thoroughness of information given to patients

Mystery Patient Visits

We can complete one or more mystery patient visits in a medical setting to identify strengths and limitations from the patient’s perspective.

 

Feedback is provided from the following areas of an encounter (including but not limited to):

  • Appointment scheduler, hold times, appointment availability, general impressions
  • Visit feedback on office appearance and signage, comfort, staff interactions, wait times, and exam room procedures
  • Provider Performance including greeting techniques, active listening skills, method for ending the encounter
  • Check out process and parting comments at patient departure

Self-Directed Mystery Patient Visits

Another option to garner feedback from patients is through self-directed mystery patient visits. We’ll work with you to use your own patients who will function as “mystery shoppers” and report on their experience, using a customized form. It’s proven to be cost effective for small and larger organizations alike.

Sit & See Observations

Our program involves SLG-trained observers who sit unobtrusively in the reception areas, waiting rooms and hospital lobbies to watch the interaction between employees and patients and their families.

Contact us today to learn more about our assessment resources.

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