The Administrator Support Community for ENT (ASCENT) has partnered with SullivanLuallin Group (SLG) to offer your practice the opportunity to participate in an ENT-based patient satisfaction survey. This survey is designed to assess your organization’s performance in key areas associated with CAHPS surveys. SullivanLuallin Group’s eSurv®: Online Patient Satisfaction Survey platform allows you to efficiently and cost-effectively capture how your patients feel about your systems, services and performance.
Features of the eSurv: Online Patient Satisfaction Survey program include:
- Real-time feedback
- An easy-to-administer survey with tablet-compatible Point-of-Service options
- Follow-Up Invitations to non-responders
- Continuous reporting with Trend Data
- A Service Recovery Feature to quickly address patient concerns and improve quality outcomes
- A way to meet Meaningful Use Standards by exiting the survey to your patient portal
- Easy-To-Read reports with no need for an interpretation guide
- Best practice tips to Improve Your Scores
- Benchmarking your scores with our national ENT database
ASCENT believes that value-added services are part of an association’s responsibility to its members. We’re confident that SullivanLuallin Group’s eSurv: Online Patient Satisfaction Survey program will be a valuable practice-building tool for you, and we invite your participation.
