We partner with your team to develop a customized patient survey program - everything from the survey questions to user dashboards.

Our hands-on approach brings your team robust, actionable data to help in your continuous improvement strategy.


Key features of our patient survey programs include:

Customization

We partner with your team to customize the survey form to best meet your needs.

Real-time feedback

Patient feedback is captured as soon as a patient enters their survey responses and is available immediately via our Online Reporting Portal.

Dashboard

Take a deeper look into your data with our custom, interactive dashboard. Track responses, comments, composite scores and much more. Available in multiple templates for organization-wide use.

Online report access

Our Client Portal includes an extensive set of reports, with access levels tailored to each organization.

Online Ratings Tool

Prompt patients to leave feedback on Yelp or Google following survey completion.

Additional Service Recovery

Our Request-for-Contact Management tool offers extended service recovery to patients. Centrally manage and assign inquiries with all actions date timestamped.

Benchmarking by speciality

We survey over 3,000,000 patient each year, providing a robust data set with over 1,800,000 responses, covering more than 42 specialties, over the past 3 years.

Easy-to-read reports

Using input from physicians, healthcare leaders and statisticians, our reports are designed to be statistically reliable and easy-to-understand.

Regression analysis

Our statisticians provide linear regression modeling, helping you understand what aspects of the care experience are most predictive of your key drivers and what is most important to your patients.

Distribution Methodologies

  • Email
  • Electronic POS
  • Text
  • Mail
  • POS
  • Telephone
  • Hybrid

Certified Vendor for

  • CG-CAHPS
  • HCAHPS
  • ACO CAHPS
  • CAHPS for MIPS
  • HH CAHPS
  • OAS CAHPS

Patient Responses in our 3-year database

1,801,086