The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS®) survey is a standardized program to collect and publicly report data regarding a patient’s perspective of care in a hospital setting.

We have created a competitively priced program for our clients to administer the HCAHPS survey in a method that meets the Centers for Medicare & Medicaid Services (CMS) requirements as well as providing in-depth, comprehensive analysis that gives them better insights into how to raise their scores.

Research shows that employees are less motivated by what an organization says and more focused on what their direct manager and/or supervisor is managing for. As a result, true success is achieved when organizations can empower their management team to manage for change. One way to immediately impact success is by elevating the changes to the level of protocols introduced in the improvement phase.

Included in our annual fee of $9,750.00

  • Dedicated project manager
  • Two-wave monthly mailings
  • Mail up to 2,500 patients per year*
  • Printing & postage per CMS guidelines
  • 300 responses guaranteed**
  • Data collection
  • Easy-to-read online reports
  • Data submission to CMS
  • Presentation of Findings
    • Linear regression modeling to understand the aspects of the care experience
    • most predictive of key outcome questions
    • Understand strengths
    • Learn how to drive your 5-star rating

*Additional mailings available on a per-piece basis
**Contingent on patient volume consistent with CMS sampling guidelines

The SullivanLuallin Group hospital inpatient survey has key questions reflecting composite scores used by CMS (Centers for Medicare and Medicaid) and private payers in value-based purchasing. Use our standard inpatient satisfaction survey form – or we’ll help you customize the patient survey form to meet your needs, – including HCAHPS questions as appropriate.

We have met HCAHPS participation requirements and are approved to administer the HCAHPS survey.