Barbara Khozam

Senior Consultant

Barbara is a master trainer who combines leadership skills and a technical background to deliver manager and staff training seminars in an interactive setting. Since joining SLG in 2009, Barbara has designed and delivered workshops that are customized to the specific needs of each client, always with superior evaluations from participants.

As an internationally recognized speaker, Barbara has delivered trainings to over 75,000 employees and executives in 10 countries. She is the author of “How Organizations Deliver BAD Customer Service (And Strategies That Turn it Around!)” The National Speaker’s Association awarded her with the Certified Speaking Professional (CSP®) designation, a highly regarded and rare recognition.

Barbara is a favorite among SLG clients for her uncanny ability to keep the audience entertained, engaged and motivated to deliver excellent customer service.