With payer focus on better outcomes, lower cost and higher patient satisfaction scores, it’s vital that clinicians have the knowledge and skills to ensure a more positive patient experience. SLG offers a range of physician-led resources for your clinical team.

Read our recent article on "Physician Burnout"

  • Clinician-Patient Communication
  • Getting Real About Burnout
  • Motivating Patients
  • Managing Patient Expectations
  • The Power of Emotional Connection
  • Efficiency and Flow

Low-scoring providers often have no clear understanding of why patients rate them poorly, and what to do to improve. An effective technique for helping a doctor raise his or her patient survey scores is to “shadow” him or her for a day. One-on-one shadow coaching by an experienced, objective third-party gives providers immediate feedback during a typical workday, in a natural setting, with their actual patients. Below is our typical shadow coaching process:

  1. Baseline assessment to understand current productivity and patient feedback data
  2. Introductory meetings to introduce project, establish credentials and discuss goals
  3. Shadow activity for a full day observing patient encounters
  4. Written report with observations and recommendations
  5. Access to Astute Doctor Education, an online physician communication CME platform

The process outlined above has proven successful in creating marked improvement for those providers who actively engage in the process.

SullivanLuallin Group has partnered with Astute Doctor Education to bring CME-accredited web-based provider-patient communication training to your physicians. This simple-to-access physician education platform provides engaging course content designed to help physicians and surgeons of every specialty use patient-centered, empathic interpersonal techniques to communicate more effectively and maximize time spent with each patient.

Delivered in 15-minute interactive segments, the Astute Doctor Education series addresses the most common challenges facing providers. Included are easy-to-use, practical strategies to build strong patient relationships, handle challenging patients, manage cross-cultural communication, and other themes central to the doctor-patient interaction. Even top-scoring physicians find value in viewing the effective, patient-pleasing techniques demonstrated in the courses.

In a convenient, easy-to-use online setting, physicians learn how to:

  • Build strong patient relationships
  • Motivate and manage challenging patients
  • Generate word-of-mouth referrals
  • Reduce malpractice litigation risk
  • Increase patient satisfaction survey scores
  • Maximize reimbursement bonuses

Physicians can choose which segments to watch at their convenience, and then complete a brief post-course test (70% is required to pass and earn CME credit). The entire series of eight courses qualifies for 11.50 CME credits, which can be earned over a 12-month period.

The online physician communication CME program is attractively priced at $199 per provider for all eight courses (volume discounts are available for groups and physician networks).

For more information, contact us today or select an option below!

Courses are accredited for up to 11.50 AMA PRA Category 1 Credits™ through joint providership of The University of Arizona College of Medicine – Tucson and Astute Doctor Education, Inc. Participants claiming CME credit from this activity may submit the credit hours to the American Osteopathic Association for Category 2 credit.

Individual Physicians

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Medical Groups/Provider Networks

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