Empower Management
Research shows that employees are less motivated by what an organization says.
Employees focus more on what their direct manager and/or supervisor is managing for. As a result, true success is achieved when organizations can empower their management team to manage for change.
Organizational Improvement
One way to immediately impact success is by elevating the changes to the level of protocols introduced in the improvement phase.
Our many years working with healthcare organizations has proven that this is best achieved when improvement efforts include all members of the team, from senior leadership, clinicians and staff across the entire group.
Continuous Tools
SLG has considerable resources.
We can provide your management team the tools they need to implement a continuous improvement program that will stand the test of time. These include such things as manager workshops and a manager’s toolkit that includes a multitude of activities for your managers.
Manager Toolkit
Offering a manager “toolkit” will be an effective addition to your continuous improvement strategy.
The following are a good starting point for “toolkit” contents:
- Our Five Star Service is C.L.E.A.R. video (including an Information Guide for managers to use as they introduce and debrief the program)
- Information Guide on how to hold a “Daily Huddle”
- Our Rounding Tool
- Reception Area Walk-About Checklist
- A Mystery Call Checklist
- Our C.L.E.A.R. and H.E.A.R.T. posters (masters created by SLG)
- Our C.L.E.A.R. and H.E.A.R.T. assessment sheets for managers