Tailored to Our New Reality

COVID-19 has created the need for healthcare organizations to rapidly adapt to the needs of its patients. SLG is here to help. With the caution of in-person patient visits, many medical groups are incorporating telehealth and video appointments into their offerings.

This alternative platform creates a different perspective to the patient experience and we recognize the need to evaluate how a patient feels about these visits.

We have the ability to modify your patient satisfaction survey program to assess the quality and satisfaction of telehealth and video visits.

In addition to most our standard survey questions, you may incorporate questions related to:

  • Wait time for provider to connect to your telehealth visit
  • Ease of connecting to your telehealth appointment
  • Voice and visual quality of the visit

As with all of our patient satisfaction survey programs, we partner with you to create the most meaningful survey tool for your team.

Get Started